# Insights that move healthcare forward

Explore research, stories, and tools that show how experience orchestration helps health systems grow loyalty, efficiency, and measurable ROI.

## Orchestrating Consumer Experiences

Watch how Praia Health orchestrates a seamless digital patient experience.

## Stay current

### Blog Posts
- [Why A Health System Authenticated Experience Matters](/content/resources/why-a-health-system-authenticated-experience-matters/index.html)  
  Defaulting to the patient portal as the only authenticated experience limits digital transactions and creates friction.

- [Unitasking Digital Tools Aren’t Solving the Patient Experience Problem](/content/resources/unitasking-digital-tools-arent-solving-the-patient-experience-problem/index.html)  
  Every additional digital tool deployed without unifying the experience is another chance to erode patient trust.

- [AI Can Suggest. Health Systems Must Deliver Action.](/content/resources/ai-can-suggest-health-systems-must-deliver-action/index.html)  
  Health systems that convert insight into scheduled care will define the next era of consumer healthcare.

- [From Friction to Orchestration: How Top Health Systems Are Reimagining the Consumer Experience](/content/resources/how-top-health-systems-are-reimagining-the-consumer-experience/index.html)  
  Insights from our panel discussion at HCIC25.

- [Why Health System Apps Haven’t Delivered (and What Needs to Change)](/content/resources/why-health-system-apps-havent-delivered/index.html)  
  A health system app should be more than a mobile replica of what already exists.

- [What is Consumer Identity and Why Does it Matter to Health Systems?](/content/resources/what-is-consumer-identity/index.html)  
  The case for the importance of consumer identity in healthcare.

- [The Patient Portal Can’t Do It All](/content/resources/the-patient-portal-cant-do-it-all/index.html)  
  How a consumer experience orchestration platform amplifies the patient portal.

- [The Logged-In Experience](/content/resources/the-logged-in-experience/index.html)  
  The new center of gravity for healthcare digital engagement.

- [The Next Phase of Consumerization in Healthcare](/content/resources/the-next-phase-of-consumerization-in-healthcare/index.html)  
  How to move healthcare from fragmentation to orchestration.

- [The One Big Beautiful Wake-Up Call: Experience Orchestration Is Now Essential](/content/resources/the-one-big-beautiful-wake-up-call-experience-orchestration-is-now-essential/index.html)  
  A consumer experience orchestration platform isn’t just a luxury anymore.

### Videos
- [One Login. One Journey. Every Patient.](/content/resources/one-login-one-journey-every-patient/index.html)  
  Watch how orchestration creates seamless digital experiences with one login and one journey for every patient.

- [Unlock New Value By Connecting Your RCM Experiences](/content/resources/rcm/index.html)  
  Experience Orchestration Live with Israel (Srulik) Dvorsky, Ryan Brebner, and Scott North.

- [The ROI of Consumer Experience Orchestration](/content/resources/the-roi-of-consumer-experience-orchestration/index.html)  
  LinkedIn Live panel with Sara Vaezy, Blake Madden, Justin Dearborn, and Doug Grapski.

- [Orchestration in Action: Praia Health + Labcorp](/content/resources/orchestration-in-action-praia-health-labcorp/index.html)  
  See how Praia's collaboration with Labcorp is improving digital experiences for patients.

- [Innovating the Consumer Experience Beyond the EMR with Open Standards](/content/resources/innovating-the-consumer-experience-beyond-the-emr-with-open-standards/index.html)  
  HISTalk webinar featuring Ryan Howells, David LaBine, Kristen Valdes, and Robin Monks.

### Podcasts
- [Live at ViVE: The Power of AI: Driving Efficiency and Opportunity in Healthcare](/content/resources/live-at-vive-the-power-of-ai-driving-efficiency-and-opportunity-in-healthcare/index.html)  
  CEO Justin Dearborn discusses the challenges and opportunities of digital transformation.

- [$20 Million Raised to Build the Future of Consumer Experience in Healthcare](/content/resources/20-million-raised-to-build-the-future-of-consumer-experience-in-healthcare/index.html)  
  Justin Dearborn joined the Category Visionaries Podcast to discuss Praia's place in health.